Quick Details:
- Company: Cognizant
- Position: Trainee – Junior Data Analyst
- Location: Kolkata, India
- Job Type: Full-Time (Hybrid Work Model)
- Experience: 0-3 years (Freshers can apply)
- Education: Bachelor’s degree in a relevant field
- Application Mode: Online
Job Summary
Cognizant is hiring Trainee – Junior Data Analysts to join its CDM/PV team. This is a great opportunity for fresh graduates with strong technical expertise in MS Excel and knowledge of Customer Management and Complaint Management in the Life Sciences sector. The role requires adaptability to rotational shifts and offers excellent career growth opportunities.
Roles & Responsibilities:
- Manage and process customer data using MS Excel to ensure accuracy and completeness.
- Handle customer complaints and inquiries professionally, ensuring timely resolution.
- Collaborate with cross-functional teams to enhance customer management processes.
- Monitor and analyze customer feedback to identify trends and improvement areas.
- Maintain detailed records of customer interactions and ensure data integrity.
- Provide regular reports on customer service metrics to management.
- Assist in the development and implementation of customer service policies and procedures.
- Support training and development of new team members in customer management.
- Utilize Life Sciences domain knowledge to address specific customer needs.
- Ensure compliance with industry regulations and company policies.
- Participate in continuous improvement initiatives to enhance customer satisfaction.
- Communicate effectively with customers and internal stakeholders to resolve issues.
- Adapt to rotational shifts and hybrid work model to meet business needs.
Eligibility Criteria:
- Education: Bachelor’s degree in a relevant field.
- Technical Skills:
- Strong MS Excel skills for data analysis and reporting.
- Knowledge of Customer Management & Complaint Management in the Life Sciences sector.
- Soft Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Attention to detail and accuracy in data management.
- Ability to work in rotational shifts and hybrid work environments.
Preferred Skills:
- Certifications: MS Excel or Customer Service Management certification (preferred).
- Additional Skills:
- Exposure to ERP systems (SAP).
- Familiarity with Python, Power BI, or Tableau.
How to Apply:
Interested candidates can apply online through Cognizant’s official careers portal. Ensure your resume is ATS-optimized using these tools:
- ATS Resume Score Checker: Check Here
- Resume Builder for Freshers: Build Your Resume
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Apply now and kickstart your career with Cognizant!
