Sabre, a leading technology company in the global travel industry, is hiring a Product Support Analyst I for its Bengaluru, India location. This role involves providing customer support, analyzing issues using diagnostic tools and AI, and ensuring smooth resolution of technical problems.
Quick Details:
- Company: Sabre
- Position: Product Support Analyst I
- Location: Bengaluru, Karnataka, India
- Job Type: Full-Time (On-Site)
- Experience: Entry-Level (Customer Support Experience Preferred)
- Application Mode: Online
Roles & Responsibilities:
- Respond to customer inquiries regarding products and services.
- Use diagnostic tools and AI to analyze and troubleshoot problems.
- Recommend solutions to customer application-related questions.
- Maintain logs of reported issues for tracking and escalation purposes.
- Coordinate with internal teams to ensure timely resolution of customer requests.
- Provide support via phone, chat, and online portals.
- Monitor customer issues to identify trends and offer feedback for improvements.
Required Skills:
- Prior experience in customer support is a plus.
- Excellent English communication skills (oral and written).
- Strong customer service orientation with problem-solving abilities.
- Good computer software skills and knowledge of Internet-based applications.
- Ability to work independently and as part of a team.
- Flexible working hours, including shifts that may involve weekends.
How to Apply:
Interested candidates can apply online through Sabre’s official careers portal. Ensure your resume is ATS-friendly using these tools:
- ATS Resume Score Checker: Check Here
- Resume Builder for Freshers: Build Your Resume
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