Job Role: Application Tech Support Practitioner
Location: Gurgaon, India
Company: Accenture
Employment Type: Full-time
About Accenture
Accenture is a global professional services company, specializing in technology, consulting, and digital transformation. With innovation at its core, Accenture helps businesses optimize operations and improve performance through cutting-edge technology solutions.
Job Overview
Accenture is looking for an Application Tech Support Practitioner to act as the primary interface between clients and system applications. The role requires exceptional communication and troubleshooting skills to ensure high-quality service desk management. This position offers an opportunity to work in a client-centric environment, solving technical issues and ensuring seamless system operations.
Roles and Responsibilities
- Serve as the primary contact between the client and system/application.
- Identify, analyze, and resolve client issues with a deep understanding of product knowledge.
- Provide timely resolutions to technical problems and ensure a high level of customer satisfaction.
- Participate in problem-solving discussions and cross-functional team collaborations.
- Conduct regular system checks and maintenance to prevent issues.
- Document and track client issues for future reference and continuous improvement.
- Assist in the development of training materials for end-users.
Eligibility Criteria
- Education: 15 years of full-time education is required.
- Experience: 0-2 years of experience in Service Desk Quality Management or a related field.
- Technical Skills:
- Proficiency in Service Desk Quality Management.
- Strong troubleshooting skills in identifying and resolving technical issues.
- Knowledge of ITIL framework for service management.
- Experience in ticketing systems for issue tracking.
- Soft Skills:
- Excellent communication skills to interact with clients and team members.
- Ability to work independently and within a team environment.
- Strong problem-solving skills and a proactive approach.
Why Join Accenture?
- Be a part of a leading global technology company.
- Gain hands-on experience in service desk management and technical support.
- Work in a collaborative and innovative environment.
- Opportunity to enhance your technical and professional skills.
How to Apply
Interested candidates can apply through the Accenture Careers Page.
To improve your chances of selection, ensure your resume is ATS-friendly. Use our ATS Resume Score Checker to optimize your resume. You can also create a professional resume using our Resume Builder for Freshers.
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Final Thoughts
The Application Tech Support Practitioner role at Accenture is an excellent opportunity for fresh graduates and early-career professionals to develop expertise in service desk management and technical support. Apply today and start your career with a global leader in technology services!
