Cloud Support Associate

Cloud Support Associate | AWS India

Location: Bangalore, Karnataka
Job ID: 2856836
Experience: 0-1 Years
Shift: Afternoon shift (1 PM – 10 PM IST)

About the Role

As a Cloud Support Associate at AWS India, you will be responsible for resolving technical issues faced by customers using AWS cloud services. This role requires strong problem-solving skills, technical expertise, and a customer-first approach. You will troubleshoot and assist customers via phone, email, and chat to ensure seamless cloud operations.

Key Responsibilities

  • Solve customer cases using telephone, email, and live chat.
  • Apply advanced troubleshooting techniques to resolve technical issues.
  • Work closely with customers to identify root causes and provide tailored solutions.
  • Develop tools/scripts and contribute to process improvement initiatives.
  • Collaborate with internal teams and mentor new hires.
  • Participate in training programs and AWS events to enhance skills.

Required Qualifications

  • 0-1 year of experience in any of the following:
    • Linux Systems Administration
    • Database Design & Optimization
    • Big Data Analysis
    • Network Administration
    • DevOps
  • Programming/Scripting experience in Java, Perl, Ruby, C#, PHP.
  • Strong troubleshooting & support experience.
  • Excellent verbal and written communication skills.

Preferred Qualifications

  • Basic knowledge of OS concepts (Linux/Unix – Ubuntu, CentOS, RedHat, Solaris).
  • Understanding of Networking (TCP/IP, DNS) and Databases.
  • Exposure to Cloud Computing (AWS preferred).
  • Strong customer focus and multitasking skills.
  • Self-motivated individual with a passion for technology.

Why Join AWS?

  • Work-Life Balance: Flexible work culture ensuring personal well-being.
  • Inclusive Team Culture: A diverse environment that values unique perspectives.
  • Mentorship & Career Growth: Training, knowledge-sharing, and leadership support for professional development.
  • Global Impact: Work on cutting-edge cloud technologies with world-leading companies.

How to Apply

Interested candidates can apply through Amazon’s career portal.

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