Location: Bangalore, Karnataka
Job ID: 2856836
Experience: 0-1 Years
Shift: Afternoon shift (1 PM – 10 PM IST)
About the Role
As a Cloud Support Associate at AWS India, you will be responsible for resolving technical issues faced by customers using AWS cloud services. This role requires strong problem-solving skills, technical expertise, and a customer-first approach. You will troubleshoot and assist customers via phone, email, and chat to ensure seamless cloud operations.
Key Responsibilities
- Solve customer cases using telephone, email, and live chat.
- Apply advanced troubleshooting techniques to resolve technical issues.
- Work closely with customers to identify root causes and provide tailored solutions.
- Develop tools/scripts and contribute to process improvement initiatives.
- Collaborate with internal teams and mentor new hires.
- Participate in training programs and AWS events to enhance skills.
Required Qualifications
- 0-1 year of experience in any of the following:
- Linux Systems Administration
- Database Design & Optimization
- Big Data Analysis
- Network Administration
- DevOps
- Programming/Scripting experience in Java, Perl, Ruby, C#, PHP.
- Strong troubleshooting & support experience.
- Excellent verbal and written communication skills.
Preferred Qualifications
- Basic knowledge of OS concepts (Linux/Unix – Ubuntu, CentOS, RedHat, Solaris).
- Understanding of Networking (TCP/IP, DNS) and Databases.
- Exposure to Cloud Computing (AWS preferred).
- Strong customer focus and multitasking skills.
- Self-motivated individual with a passion for technology.
Why Join AWS?
- Work-Life Balance: Flexible work culture ensuring personal well-being.
- Inclusive Team Culture: A diverse environment that values unique perspectives.
- Mentorship & Career Growth: Training, knowledge-sharing, and leadership support for professional development.
- Global Impact: Work on cutting-edge cloud technologies with world-leading companies.
How to Apply
Interested candidates can apply through Amazon’s career portal.
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- ATS Resume Score Checker: Check Here
- Resume Builder for Freshers: Build Your Resume
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